Courchevel Ski Club Hoodie

Pulse Wear is delighted to offer worldwide free delivery for all our customers. On average, our delivery time ranges from 5 to 7 business days. We understand the excitement of receiving your fashion finds promptly, and we work tirelessly to ensure swift and reliable delivery to your doorstep.

Damaged Item

We understand that receiving a damaged or defective item can be frustrating. That's why we offer hassle-free returns and refunds for such instances. Simply contact our customer service team within 30 days of receiving your order, and we'll promptly replace the damaged item or issue a refund

Wrong Size

Unfortunately, we do not accept returns or offer refunds for items purchased in the wrong size. We highly recommend referring to our size guide, available on each product page, to ensure the correct fit before making a purchase. If you have any questions about sizing, feel free to reach out to our customer service team for assistance.

Lost Packages

If your package happens to be lost during transit, rest assured that we've got you covered. In such unfortunate circumstances, we're committed to providing you with a full refund or arranging for a replacement, whichever you prefer. Our priority is to make sure you're taken care of even if the delivery process encounters unexpected hurdles.

However, it's important to note that if your package is marked as delivered by the courier, we are unable to issue refunds in these cases. We understand that this situation can be frustrating, and we sympathize with the inconvenience it may cause. While we do everything within our power to ensure smooth delivery, once the package is marked as delivered, the responsibility shifts to the recipient to ensure its safe receipt.

We encourage customers to promptly check with neighbors or their local post office if they believe there's been a misdelivery.

We hope this clarifies our policy and ensures a smooth shopping experience for you. If you have any further questions or concerns, please don't hesitate to contact us at info@pulsewear.store.